Branch Manager
As a Branch Manager, your primary role will be to supervise the day to day operations of our distribution center servicing builders and contractors as well as providing hands-on customer service and sales direction by implementing corporate initiatives to achieve both personal and corporate goals.
Essential Functions of Position
Direct customer service specialists to provide a high level of customer service
Direct warehouse/driver staff to provide speedy, efficient, and accurate service to customer base
Insure outside sales representatives are implementing company directives
Assist with dispatch responsibilities
Assist with inventory control responsibilities
Implement company operational directives, company policies and procedures
Enforce employee compliance with corporate HR policies, procedures and guidelines
Hire, train, manage and develop branch team
Communicate accountability and performance expectations of branch team
Process payroll to corporate office
Process and approve invoices for payment to A/P
Generate weekly reports for Executive review
Perform other duties as assigned
A successful Branch Manager candidate must be career-oriented, highly motivated, possess strong leadership skills, and have the ability to solve problems quickly and effectively.
Knowledge, Skills, and Abilities
Knowledge of:
Business and management principles and practices
Products and a basic knowledge of sales and customer service principles
Computer programs such as MS Office – Word, Outlook, Excel, Power Point, and Internet Explorer
Skilled in:
Strong verbal and written communication skills, including the ability to communicate to different functions of the organization with the appropriate level of detail
Active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
Customer service – manages difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
Analyzing data and situations accurately with a strong attention to detail in order to develop the proper course of action needed to be taken
Efficient problem-solving and conflict resolution
Time management, prioritization and organization
Ability to:
Understand customer needs by determining what is a true measure of satisfaction to that customer
Build a strong team and develop positive, effecting working relationships among team members
Provide specific and timely coaching and feedback to the team that helps ensure operational excellence as well as individual performance of a team member
Assume a leadership role, enforce accountability while also motivating the team
Learn in a fast paced and friendly environment
Other Characteristics:
High school diploma or equivalency, a four year college business degree preferred
Minimum of three years management experience
Minimum of three years of progressive work experience in a customer service environment
Why Join Team MBS:
Competitive salary with bonus opportunities
Paid weekly via direct deposit
Medical, dental, vision, disability insurance, and life insurance
401k with Company match
Paid vacation, personal time, holidays
Employee discount
Company issued cell phone
Hours: M-F 7:30 AM - 4:00 PM, periodic Saturdays from 8:00 AM to 12:00 PM during peak business season
*To apply, first download the PDF of the application onto your computer, fill out the necessary information, save the application, hit submit at the bottom of the application PDF and attach the PDF!*