E-Commerce – Customer Service
As Customer Service for our E-Commerce division Homeimprovementsupply.com located in Toledo, OH, the online store of Modern Builders Supply, a few of your responsibilities will include:
Provide professional customer interaction by responding to questions and assist with ordering via phone and email
Document interactions with customers and vendors within our CRM
Partner with vendors for training and product information
Follow up on orders to manage tracking information, product returns, and filing claims for damaged merchandise
Proactively reach out to potential customers via phone and email
Responsible for the overall customer experience while on our website
Successful candidates must be work oriented, have initiative, ambition, and a desire to learn the business from the ground up.
Essential Functions of Position:
Customer Service –
Answer incoming calls and emails in an efficient manner
Identify and handle customer questions, concerns, and overall needs
Provide accurate answers and solutions to customer queries
Enter and process new orders from customers
Maintain customer and contact data in our CRM system
Sales –
Emphasize product/service features and benefits
Generate and develop new customer accounts to increase revenue, by proactive phone sales if necessary
Determine what the customer is looking for and what features are most important to them
Review industry related literature to gain an understanding of the various markets, potential customers, market direction, and competitors
Knowledge, Skills, and Abilities:
Knowledge of:
Company policies, procedures, and overall mission and vision
Building products/roofing industry preferred
Products and a basic knowledge of sales and customer service principles
Skilled in:
Analyzing data and situations accurately with a strong attention to detail in order to develop the proper course of action needed to be taken
Interpersonal communications by talking to others to convey information effectively and actively listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
Oral and written communication with an emphasis toward customer satisfaction
Detail oriented and works with a high degree of accuracy
Efficient problem-solving
Time management
Ability to:
Anticipate customer’s needs
Build and maintain customer relationships
Complete the sale
Learn in a fast paced and friendly environment
Work as an individual and a team on projects
Other Characteristics:
Previous customer service or retail sales experience preferred
Why Join Team MBS
Competitive wages
Paid weekly via direct deposit
Medical, dental, vision, disability insurance, and life insurance
401k with Company match
Paid vacation, personal time, holidays
Opportunity for advancement
Employee discount
Hours: M-F 7:30 AM - 4:00 PM
*To apply, first download the PDF of the application onto your computer, fill out the necessary information, save the application, hit submit at the bottom of the application PDF and attach the PDF!*